Stories from the NFCCA Newsletter, the “Northwood News”

Northwood News ♦ April 2017

Neighborhood Carrier Changes Cause Delivery Woes

By David Rotenstein

Did you ever wonder why you frequently get your neighbor’s mail?  Or why you oftentimes get mail for someone on a different street but who has the same house number as yours?  Chances are, if this happens to you on a regular basis, it’s the result of management decisions by the United States Postal Service.

There are only five mailboxes left in our neighborhood:  Mountain Quail Road and Kinsman View Circle, two on Edgewood Avenue (at Eisner Street and Northwood Avenue, shown at right), Sutherland Road and Lorain Avenue, and Glenwild and Margate Roads.  The latter was scheduled for removal until a Margate resident, Sarah Stecher, started a petition citing the neighborhood’s need for it; USPS relented, but it is not shown in online maps of collection boxes.  Pickup time is usually 10:00 a.m.  There are no mailboxes at all in the Forest Knolls area.  There is a mailbox in front of the arcade at Woodmoor Center and, of course, one in front of our difficult-to-access post office at 110 University Blvd. (5:00 p.m. pickup there).

Ever since our carrier had his route changed in 2016, we (and many of our neighbors on Edgewood Avenue) have almost daily experiences with misdelivered mail, including our own being delivered elsewhere and then either brought to our house by a neighbor or re-sent via the postal service.

When I asked neighbors via the NFCCA listerv if our mail delivery problems were unique or widespread, I got more than a dozen private responses about missing packages and misdelivered mail.  I also received descriptions of packages haphazardly thrown onto porches.

This isn’t simply an inconvenience.  In some cases, folks have had checks delivered to incorrect addresses that were then forwarded to the correct recipient.  One person wrote that she received a neighbor’s tax documents.  That means expected payments are not received on time and sensitive personal information (including financial records and social security numbers) are being handed to strangers.

If you go to the Four Corners Post Office on University Boulevard, they’ll direct you to a bulletin board in the lobby where the numbers are posted to reach the station where our neighborhood’s deliveries originate.

Many in the neighborhood regretted that Mary Crawford retired last month, leaving notes of appreciation on their doors for the popular mail carrier on her last day.

I called the numbers and eventually spoke with Daljeet Kumar, the delivery supervisor for ZIP Code 20901.  I explained some of the issues we’ve been having with our mail delivery and he attributed it to a lack of permanently assigned carriers to particular routes.

“I think this is an auxiliary route and we don’t have a permanent carrier on this route,” he told me.  “I’ll talk to the carrier because I’m going to put a permanent carrier on this route so that there’s no more misdeliveries.  If it doesn’t improve, please call me back and let me know.”

Kumar, who goes by DK, explained that auxiliary routes are not full routes and that they are served by several rotating carriers daily.

After I gave DK my address, he assured me that a permanent carrier would be assigned and that the other carriers in the neighborhood would be counseled about correctly delivering the mail. Since that call, we haven’t gotten anyone else’s mail.

If you are continuing to experience mail delivery problems, contact DK directly at 301.586.7615.   ■

   © 2017 NFCCA  [Source:]