Northwood News ♦ June 2011

WSSC Representative Will Respond to Our Complaints June Eighth

By Carole Barth

By now everyone is surely aware of the WSSSC projects going on in our community.  From the plethora of potholes, flooding incidents, and damaged trees to the sediment (along with the improperly installed silt fence) going into Lockridge Creek, North Four Corners is bruised, battered, and — quite frankly — fed up.

With a multitude of subcontractors rampaging around the neighborhood, it has been very difficult for residents to get answers and to figure out whom they need to contact.  Therefore, Brandon Stewart, a customer advocate from WSSC, will respond to these issues at the NFCCA meeting on 8 June.  The customer advocate positions are relatively new at WSSC, but I imagine they have their hands full already.

So, please send me your complaints and issues and I will send them to Mr. Stewart.  (I know a lot of our complaints have already been posted to the list serve, but please send your comments to me anyway so I don’t miss anything.) That way he can bring the appropriate project manager(s), efficiently respond to individual complaints, and we can discuss the big picture of how they are managing the process and how responsive they are to complaints/problems.

Send your emails to me at [contact details redacted].   ■